University of Belgrade
ECTS: 4.0
Contents of lectures
Contents of exercises
Prerequisite
Goal
Literature
1) Filipović J., Osnove kvaliteta: FON, Beograd, 2007.
2) Filipović J, Đurić M., Sistem menadžmenta kvaliteta, FON, Beograd, 2007.
3) Mijatović I., Filipović J., E-GOVERNANCE AND E-BUSINESS AT THE SERVICE OF CUSTOMER: B2C E-Service Quality in the Eyes of Average Customer, pp. 33–40, Fakulteta za družbene vede, Ljubljana, monografija, 2007